VMi
New England Mobility Center is always looking for ways to make the
client experience more enjoyable – whether it’s coming in for service,
purchasing a van or stopping buy to see which van fit the best. Below
are some of things we’ve been working on to keep our clients satisfied
and coming back. Getting your stamp of approval to recommend us to
family and friends is a key ingredient to our success. We hope that your
experience with us is always a good one.
Online
Our
new website makes it easier for people to find a mobility solution that
fits their needs and budget. We’ve added dozens of detailed pages on a
variety of adaptive equipment options, such as scooter lifts and hand controls. We’ve recently updated our online van showroom to help visitors find the perfect handicap vans
for there needs. We also have a large number of Face Book fans who
follow our weekly blogs and postings. “Like Us” and see why more people
are visiting every day already have!
In the Community
Our
local staff at the VMi New England mobility center is active in various
organizations and events around the country. Every week, there is an
event going on where we want to participate: Fund raisers; trade shows;
bike rides, motorcycle runs; walks; expos; in-service training; socials;
and many other community events. Our blog is full of stories sharing
event information and photos of clients and friends. If we can’t
participate, we’ll help in other ways, like posting information on our
sites including our Linkedin, FaceBook page and Twitter pages. If you
would like us to come and speak or participate at an event near you,
please let us know.
In the Community
In the Showroom
VMi
New England Mobility Center has built one of the best showrooms and
reception areas in the north east this past year to make our visitors
feel more at home. Others are in process or being planned for. Large
flat-screen televisions have been put in place.
Fresh
brewed coffee is always available for our morning arrivals and
comfortable seating areas let people relax while reading a book or
magazine. Wireless connectivity allow for working on a laptop or
wireless device. When you come to our facility, you will meet friendly
people who want to help. Our clients are like family.
VMi
New England Mobility Center has built one of the best showrooms and
reception areas in the north east this past year to make our visitors
feel more at home. Others are in process or being planned for. Large
flat-screen televisions have been put in place.
Fresh
brewed coffee is always available for our morning arrivals and
comfortable seating areas let people relax while reading a book or
magazine. Wireless connectivity allow for working on a laptop or
wireless device. When you come to our facility, you will meet friendly
people who want to help. Our clients are like family.
Consulting
We’ve
added more certified mobility consultants too our staff and continue to
train others who want to work in this very fulfilling industry.
Consultations to discuss and demonstrate all of our mobility products
are always free of charge. For those clients who want to drive with the
use of mobility equipment or driving aids, we can bring in a Certified
Driver Rehabilitation Specialist (CDRS) to talk about evaluations and
training – or put you in contact with one nearby. Selecting the right
vehicle and other optional mobility equipment, such as a turning seat,
is key to be happy customer.
“Getting
good advice from a consultant early in the process is critical to
making the right decision. We pride ourselves on customer satisfaction –
and that’s where the most important part of being happy with us and the
vehicle begins.” Jim Sanders
Client Satisfaction
We
utilize an independent survey that follows up with each of our clients –
applying satisfaction scores to numerous categories. These surveys are
then reviewed by our senior management and store General Managers on a
weekly basis. Whether you came in for service, purchased new or used wheelchair vans,
or had new hand controls installed, we take your feedback seriously and
immediately correct any issues that need attention. We are proud to say
our satisfaction scores are very high compared to most industry
studies. We will continue working hard to keep your business.
Client Satisfaction
We
utilize an independent survey that follows up with each of our clients –
applying satisfaction scores to numerous categories. These surveys are
then reviewed by our senior management and store General Managers on a
weekly basis. Whether you came in for service, purchased new or used wheelchair vans,
or had new hand controls installed, we take your feedback seriously and
immediately correct any issues that need attention. We are proud to say
our satisfaction scores are very high compared to most industry
studies. We will continue working hard to keep your business.
Wheelchair Vans & Lift Options
We
have one of the largest network of mobility manufacturing partners in
the industry. We represent nearly every major brand of wheelchair van
conversions, specialty seating, securement, scooter lifts and wheelchair
lifts available. Our goal is to inform you of every choice available
and to consult on which ones meet your physical needs and chair or
scooter requirements. We want to enhance your life with a solution that
you’re going to be comfortable with for many years to come. Solutions
that make it easier for you and your family to enjoy an active life.
Additionally the company is run by one of the most experienced people in
the country at building High-Tech driving equipment and vans for
passengers and individuals who drive from a wheelchair. He offers
unmatched practical and theoretical foundation in the application of
vehicle modifications for individuals with disabilities. With over 27
years experience, he continues to spearhead new and exciting
technological advancements in this growing and emerging market.
Wheelchair Vans & Lift Options
Service
We
have put into place new scheduling procedures that allow for the
Service Managers to get our clients in and out as quickly as possible.
This allows for having the right service bays, parts and technicians
ready to work on your vehicle (or lift) at the scheduled date and time
you are to arrive. We’ve increased our training requirements and
manufacturer communications to make sure the work is done properly with
the latest instructions and components. If your van is under its
original adaptive equipment warranty, or registered in our extended
warranty program, we’ll identify and apply the appropriate coverage so
that all costs are minimized.
We
have put into place new scheduling procedures that allow for the
Service Managers to get our clients in and out as quickly as possible.
This allows for having the right service bays, parts and technicians
ready to work on your vehicle (or lift) at the scheduled date and time
you are to arrive. We’ve increased our training requirements and
manufacturer communications to make sure the work is done properly with
the latest instructions and components. If your van is under its
original adaptive equipment warranty, or registered in our extended
warranty program, we’ll identify and apply the appropriate coverage so
that all costs are minimized.
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